FAQs

❓ I did not receive the wireless charger

🌟 Please found the wireless charger under the bottom foam inside the travel case. Pull up the bottom foam carefully and you will see it there.


❓ I just got my Bosetamper Gen 3. What depth should I set my unit to in order to work with my basket with 18mm?

🌟 BOSeTAMPER is utilizing Depth Setting, meaning it would always trying to go to the same depth.
So with this in mind, the very first you wqbt to do is finding the right depth that set the right gap between the coffee puck to the shower screen. Typically you want to be having 2mm gap, or imagine having a cent in between.

This is typically around 10-15 depth settings on the menu. You can start with number 13.

And then now time to set the dose of the grind. I usually grind until top flat of your basket. Measure the weight as a reference. Let say 18.0gr.

Then tamp it and pull a shot. And then adjust from there to get the extraction you want.
If you want slower extraction, add 0.1gram of coffee.
If you want faster extraction, reduce 0.1 gram of coffee.
You can also grind finer or coarser.

If you still want to adjust a bit, then change the depth setting by 1.
Set smaller number to get faster extraction.
Set larger number to get slower extraction.


❓ What is the suggestion for the power 'Shut Down' menu setting?

🌟 If you are using it for Cafe, Mobile, Cart, Truck, and Event, anything high-traffic usage, keep it ON all the time. So set the "Shut Down" option to OFF. This lets you use the BOSeTAMPER right away for tamping your espresso without pressing the power button.
🌟 If you are using at home or low traffic, set the option to AUTO. This would preserve the battery juice for really-really long, like weeks.


❓ Shipping fee too expensive. Is there any other alternative?

🌟 You can use a forwarding company that might save on shipment costs and other fees abroad. Here are some option from googling:

  • Shipito: A popular consumer-focused package forwarding service that provides US addresses for international shoppers to buy from US stores.
  • Stackry: Known for being beginner-friendly with a tax-free address in New Hampshire. They provide 45 days of free storage and are often recommended for their responsive customer service.
  • Forwardme: Frequently cited as a top alternative due to its lack of handling fees for receiving packages (which Shipito typically charges). They offer tax-free US addresses, 30 days of free storage, and free package consolidation.
  • Fishisfast: Standout for its generous 180 days of free storage and no membership or signup fees. Users often praise their high-quality packing and simple interface.
  • MyUS: One of the oldest players in the industry, offering a tax-free address in Florida. They use a "TruePrice" system which calculates shipping based on actual weight rather than dimensional weight, which can be cheaper for bulky items.


❓ The tamping is not level.

🌟 Please add the depth setting 1 step at a time. Increase for 1 step is about 1mm deeper.


❓When you over-tamping, the tamper makes noise “clank… clank” a sign the gear out of sync. Bring down the tamper number lower, so you are not over tamping and over pressure the gears.


❓If you see gap on the tamper metal plate to the housing, check this video guide for re-seat re-sync the gear as necessary.


❓ I can not turn it on next day, I just tamp 2x yesterday.

🌟 For the 1st Gen and 2nd Gen BOSeTAMPER: The standby time is about 24 hours after fully charging.
The system is actually never really Off; instead off Sleep only. During sleep, the electronic circuit uses some battery power. 
This power management circuit monitors the Middle touch sensor button all the time for immediate Wake-up action, ready for tamping instantly.
In addition, there is a circuit with a feature to stop the wireless charging automatically after the battery is fully charged so the battery lifetime is optimal.

When it has a full charge, you can tamp hundreds of times Back-to-Back (continuously).
So it's not just about the number of times, but also how long it is on.


❓Sometime could not tamp even the power is On.

🌟 Recalibrate the portafilter’s sensor. Please follow this instructions: https://youtu.be/S-rq7rIOvrs


❓ Why is tamping by itself?

🌟 So this is a sign that the sensor calibration is not done correctly yet.
Please redo it and make sure the 1st step and 2nd step are correct:
- 1st step is called “Detach”: just place it on top of the portafilter (do not twist it yet)
- 2nd step is called “Attach”: and now you twist lock it


❓ The menu stuck on 'Cleaning Mode' and the touch buttons are not responsive.

🌟 This is a sign that the wireless charging pad triggers the touch sensor button and wake up the system to turn On.
You do want the system stay Off all the time during charging.

To get out from this condition, you need to reset the unit. There are 2 different ways:
- Let it running out battery juice and shutdown by itself
- Open the casing and disconnect the battery clip

Basically you have to keep the unit Sleep/Power Off every-time during charging.
Here are video examples of the right condition when charging correctly.
- Video 1 www.youtube.com/shorts/f08qsxfWwKM
- Video 2 www.youtube.com/shorts/46Y1JSNlLsE